FAQ
How do I contact the customer service?
If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.
Contact: valence.business@yahoo.com
What is your return policy?
Return period
We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.
Return conditions
All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.
What is the response time of the customer service team?
We always aim to answer every question within 24 hours. Keep in mind we can not guarantee this on weekend days.
How much does shipping cost?
We offer free worldwide shipping on all orders. No minimum purchase is required.
Once your order has been processed, it will be shipped directly to your address. Delivery times may vary depending on your location and local customs processing.